FAQs
How can I contact Maple Drops?
You can email us at support@mapledrops.com — our customer service team will be happy to help you with anything you need.
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order.
Requests made after this period will not be accepted.
Once received, your order can be returned for a full refund.
What payment methods do you accept?
We accept all major payment methods, including VISA, Mastercard, AMEX, Apple Pay, iDeal, and PayPal.
When will my order be processed?
All orders are handled and shipped from our warehouse.
Please allow extra time for processing during holidays and sale periods.
We process orders from Monday to Friday.
Orders are processed within 1–3 business days from the order date and shipped the following day.
Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, shipping may take 6-12 days.
What if I don’t receive my order?
If you do not receive your order within 30 days after it has been shipped, you are eligible for a full refund.
Will I be charged customs and taxes?
All prices on our website are tax-included and displayed in local currency.
Import taxes, duties, and related customs fees may be charged once your order arrives at its destination.
These charges are determined by your local customs office and are your responsibility.
We are not responsible for delays caused by customs clearance in your country.
For more details about potential charges, please contact your local customs office.
How do I return an item?
Please contact us at support@mapledrops.com.
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us if you have received an item that is incorrect, missing, or defective.
Include your order number, photos of the item(s), and any relevant details upon receiving your package.
We’ll do our best to resolve your issue as soon as possible.
When will I receive my refund?
All refunds will be issued to your original form of payment.
If you paid by credit or debit card, refunds will be sent to the issuing bank within 7–10 business days after the returned item or cancellation request is received.
Please contact your bank or credit card company if you have questions about when the refund will be posted.
If you haven’t received your refund yet, here’s what to do:
Contact your bank or credit card company — it may take some time before the refund appears in your account.